Need Help?

At EcigExpress, customers are our top priority. If you require assistance, or just have questions, please choose the appropriate option below:

Live Help:

Our Live Help operators are available between 8am and 3:30pm PST, Monday - Friday.  This is the best option to get your question answered quickly while you browse our website.   This option is best for general sales/product questions.  If you are having trouble deciding on the best product for you,  one of our knowledgable staff members will be happy to assist you.  You can reach Live Help using the link above, on any page of this website.

Help Desk / Support Ticket:

If you have a problem with your existing order, need to request a return (please read our Returns Policy), or other problem that requires a bit more research, our Help Desk will be happy to help you. This option does require an active account and you will be directed to log in to open a new ticket, or check an existing ticket. We typically respond to tickets within hours, although it can take up to 24 hours depending on the nature of your request. Please note we do not respond to tickets on Sundays or federal holidays.  

Submit A Ticket

Phone Support:

If you prefer to contact us by phone, please feel free to call our Bellingham retail location at 360-229-7101 (or toll free at 1-888-418-2215)

Our phone operators are available between 8am and 3:30pm PST, Monday - Friday. We are closed on all federal holidays.


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